Learn how privilege management

is a simple security service that

drives profits

Join us for an upcoming webinar or catch up on ones you missed

WEBINARS

UPCOMING LIVE WEBINARS

Register to attend live events or receive the recording if you can’t attend

***Please Note: To avoid robot registrations, generic registration emails or ones containing the “+” symbol will fail. To ensure successful registration please use your company email address.***

New to AutoElevate? Here's What You Need to Know to get started with Managing Client Privileges

Thursday January 30th 1pm EST 2020

If you’re new to AutoElevate and looking to get your team up to speed or just finding out the technical aspects while you evaluate with an NFR license, this webinar will show you everything you need to know to be an AutoElevate pro quickly. We’ll give you a full tour and orientation of the Admin Portal, what you need to know about Agent deployment, best practices, making rules, and more! 

FEATURED WEBINARS

ToP 10 CyberSecurity Mitigation Strategies For Your MSP In 2020

Watch On-Demand

Recorded on December 30th, Todd discusses the Top 10 recommendations from the NSA on how to secure both you and your clients from cybersecurity attacks and malicious actors with help on how to implement them in your MSP practice. 

Register to watch the pre-recorded webinar and we’ll send you resources we’ve collected from the NSA, DHS, NIST, and Australian government that will help you focus your security efforts in 2020.

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WATCH PREVIOUSLY RECORDED WEBINARS ON-DEMAND

New to AutoElevate? Here's What You Need to Know to get started with Managing Client Privileges

Recorded Thursday January 23rd 2020

If you’re new to AutoElevate and looking to get your team up to speed or just finding out the technical aspects while you evaluate with an NFR license, this webinar will show you everything you need to know to be an AutoElevate pro quickly. We’ll give you a full tour and orientation of the Admin Portal, what you need to know about Agent deployment, best practices, making rules, and more! 

AutoELEVATE AuTHORIZED PArtner Program

Recorded Tuesday January 14th 2020

Learn how to boost your business by receiving leads from AutoElevate. We’ll discuss the new AutoElevate Authorized Partner Program and how you can be part of it.

94% of security vulnerabilities occur because of human beings (with unchecked permissions)!

Discussion with George Bardissi (BVOIP) and Todd Jones (AutoElevate) about current security trends in the MSP/MSSP space in recap of the IT Nation Connect Event 2018.

New Major AutoElevate Features

Recorded Friday January 10th 2020

You’ll get the scoop on all the latest changes and improvements that have most recently happened, announcements on what’s currently being released, and what’s next.

Tighten Computer Security while improving User experience and Technician Performance

Recorded December 2nd, 2019

Learn about: How AutoElevate works, how it improves client security, how to convert users that have Admin privileges in a few clicks, how to give users the best user experience

Full Demo of AutoElevate with THE Syncro PSA Integration

Recorded Wednesday January 22nd 2020

We’ll take you on a full tour of AutoElevate with both User and Technician facing functionality including how it works with the Syncro ticketing system. See how easy it is to streamline security with privilege management without making your clients hate you.

AutoTask PSA Integration & Full SYstem Demo

Recorded Dec 28th, 2018

This webinar features a full live demo of the AutoElevate system and how it works with AutoTask PSA. Register to watch this recorded webinar

ConnectWise PSA Integration & Full System Demo

Recorded Dec 21st, 2018

Best Practices, On-Boarding, Key Features, System Orientation, and more. Register to view the replay.

DO YOU HAVE ANY QUESTIONS?

How much does it cost and where do I get it?

AutoElevate is sold exclusively through its Manage Service Provider partners. If you would like a partner to contact you with additional details, demo, pricing, or a free trial please go here.

Is AutoElevate hard to deploy?

No. We’ve made it super easy so that it can deployed across your MSP practice in minutes. We’re here to help you every step of the way. AutoElevate is deployed by installing the AEAgent onto workstations. The AEAgent is a small lightweight MSI file which can be deployed silently with just about any RMM tool, System Policies, or manually by your administrators. For your convenience we have published a full set of Labtech scripts which can help you deploy the agents throughout your environment within minutes.

How much memory and disk space does the AutoElevate Agent require?

The AutoElevate Agent is very lightweight. It consists of 3 processes that run once a user is logged in. the processes collectively use approximately 40MB of memory and 820KB of disk space. We have not experienced the agent causing any slowness or resource issues and have tested it on machines running with as little as 2GB of memory.

What outbound ports need to be opened on the firewall at our MSP and/or at our client sites?

443 outbound is all that should be required. So if you’re able to go to secure websites you should be OK.

Is AutoElevate available for macOS?

No. We are currently evaluating the need for macOS compatibility from our MSPs. If you are interested in this functionality please follow the subject in our Feature requests section, comment, and vote. We want to focus our development time and money on areas that matter to you most.

What happens if my technicians don’t respond to a client request before the timer is up?

When the end user has made a request and the timer expires, an additional dialog box will appear that states that the technician is evaluating the request, a ticket has been opened and that they will be notified as soon as a technician responds. When a technician does respond, a new notification appears for the user telling them their request has been approved or denied and allowing them to continue the installation or with additional ticket information.

Does AutoElevate enter in my admin password for end users?

Depending on the privilege needed AutoElevate uses either a standard user account (which is created when the agent is installed) or as the logged in user. AutoElevate interacts with the UAC directly when an elevation of an approved process is required, allowing for compatibility and elevation of complex applications. Credentials for the standard account are generated randomly at the beginning of an elevation approval, then once again randomized and extinguished at the end of the process. Credentials are not stored in a database or transmitted over the network making security tighter, faster, and easier to manage.

 

How does AutoElevate work?

AutoElevate has an Agent service that runs on each workstation and monitors for UAC (Windows requests for username/password) events on the client machine. It works in the background to apply proactive rules to each request or to notify a technician via our AutoElevate Mobile App. Technicians with the Notification App can quickly and easily evaluate the request and build rules to either accept or deny the requested MD5 hash to be allowed one time only,  just this computer,  this location, client, or for the entire MSP practice.  For more detailed information on how the AutoElevate system works please sign-up and visit our support site.

Are approvals app based or version based?

Files are identified with a unique MD5 hash. By identifying the file in this way, approvals or denials can successfully take place regardless of where the file originates. Because each file is uniquely identified, each update needs to be examined and either approved or denied at least one time. Therefore a core application such as Quickbooks can be approved, but each new updates to Quickbooks would have to be explicitly examined and approved for the system to automatically elevate those requests.

Will adjustments need to be made to our installed antivirus?

None. AutoElevate works well with other solutions in your solution stack.

Am I charged for extra technicians?

With the release of the Enhanced Technician Mode features in 2020 each agent tier includes a corresponding number of technician user licenses with some licensing tiers including unlimited technician users. Currently, to have additional user licenses requires moving into a higher tier which includes the desired number of User (technician) licenses.

Who receives the notifications from end users?

All technicians that have the Mobile Notification app installed will receive notifications from your clients. They can quiet the notifications by adjusting notifications on their phones.

MSPs that use PSA ticketing integration (Autotask PSA, ConnectWise Manage, Kaseya BMS, & Syncro) can view notifications and approve or deny elevation requests directly in their PSA tickets. Tickets generated by AutoElevate have custom statuses which can be used to build customized notifications from within the ticketing systems. Requests can also be viewed and responded to from within the Admin Portal.

By enabling browser notifications technicians have easy 1-click access to approve or deny requests and receive notifications on their macOS or Windows computer desktops directly.

Do I have to have my own on-premise server?

No. AutoElevate is a cloud based service and software platform. All you have to have to get started is a license key and instructions. We maintain the server, the mobile apps, security, updates, and web portals.