Personal Information and Operational Information
Personal Information is defined as information which by itself identifies an individual (such as name, credit card number, or email address), or information that can be combined to identify an individual. Operational Information and Content is information collected by our software Agent application (installed for purposes of Trial or Software purchase). Both Personal Information, Operational Information, and Content will be kept private as described in this agreement.
Information collected may be used to provide support, process inquiries, orders and service requests, examine functionality, usability, provide feedback on the Software. or generally for any other purpose related to the original purpose for which the Operational Information was collected. AutoElevate also may use Operational Personal Information for supporting your relationship with AutoElevate by designing services that are suitable to your needs, general Product support and updates, marketing, alerting you to new Product offerings as they become available, continuing existing service and support, and other similar purposes. This Information may also be used to provide you with notices about your purchases, your use of the Products, and to carry out AutoElevate’s obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection.
We collect Operational Personal Information from individuals (including individual representatives of companies or other legal entities such as employees, officers or administrators) who register for, purchase and use our Products and from individuals who contact us and voluntarily disclose such information to us. This list includes authorized resellers, master resellers, users or potential users, or persons authorized to deal directly with AutoElevate for Product support (we will refer to these in this Policy as “Customers”). AutoElevate collects Operational Personal Information in many ways such as when someone fills out a form on one of our Websites, submits an email or other inquiry to us, enters a contest, posts on one of our community forums, registers for, purchases or uses a Product, registers or logs on to one of the areas of our Websites or web-based applications that are restricted to registered users, or requests support for a Product.
We treat all Content that is collected, stored or hosted using our Products in the same manner, described below, regardless of whether or not it contains any Personal Information.
In the course of providing Product support requested by a Customer, AutoElevate may have incidental access to certain confidential information relating to network, computers, accounts, and logins. Any Customer request for Product support will be deemed express permission for us to access such confidential information as needed for the limited purposes of providing the requested Product support. Product support may be provided by any AutoElevate entity on behalf of another.
Transfers of Personal Information
Cookies and Passive Data Collection
Cookies are small text files placed on your device when you visit our Websites used to recognize you and your preferences, enhance the performance of our Websites and collect analytical information for the benefit of our business. Our Websites use a mixture of a session (which expire with your browser session) and persistent (remain after your browser session expires) cookies to deliver services efficiently and to enhance the experience of using our Websites. The cookies used may be analytical/performance cookies such as Google Analytics that gather anonymized information, necessary cookies required for the operation of our Websites, functional cookies used to recognize you and personalize our content for you, tailor our interactions with you and remember your preferences.
By continuing to use our Websites you agree that we can place these types of cookies on your device. You may block most cookies by activating the settings on your browser that allow you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our Websites. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. Please note that you may not opt out of receiving communications from us related to your use, support or payment for our Products.
We may also passively collect such information as device information, log information, browser type, query specifics and Internet Protocol address. We gather this information through the use of various technologies such as cookies, described above, web beacons or other electronic files used to track your navigation of our Websites, your completion of transactions and other browsing behavior. AutoElevate may make use of such technologies alone or in conjunction with cookies to operate and improve our Websites and to gather information about usage of our Websites and interaction with emails or other electronic communications from AutoElevate in marketing emails or other electronic messages that notify us when you click on a link in the email that directs you to one of our Websites.
Because there is not yet a common industry standard or how to interpret browsers’ DNT (Do Not Track) signals, AutoElevate does not currently respond to browser DNT signals when interacting with our Websites.
Personal Information, including any Personal Information in Content, does not include Aggregate Information, which is information we collect or process about a group or category of data. Aggregate Information cannot be attributed to any individual. We may use and share such Aggregate Information to improve Products, develop new products, understand and/or analyze usage, demand, and general industry trends, develop and publish white papers, reports, and databases summarizing the foregoing, and generally for any purpose related to our Business. Aggregate Information may be derived from information provided by any Customer, from use of our Products or from passive data collection techniques described below. No Personal Information is included in Aggregate Information. This Policy does not restrict or limit our collection and use of Aggregate Information.
AutoElevate is committed to protecting our Customers information and data. To that end, we have implemented commercially reasonable technical and organizational measures designed to secure your personal information and Content from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures. Despite the reasonable measures we employ, we do not guarantee that our Websites, Products and procedures are invulnerable to all security breaches or immune from viruses, security threats or other risks.
Updates to our Policy
Effective Date: January 17th 2018